The Enhanced Access Service makes it easier for you to get an appointment at a time that suits you including evenings and weekends. The service offers pre-bookable (up to two weeks in advance), routine primary care appointments with GPs and Nurses.

The new service will be available from 1st October 2022.

Any patients registered with any practice within the PCN.

Appointments will take place:

Carpenters 

Saturdays only 09:00-17:00 GP and Practice Nurse appointments

Essex Lodge 

Monday-Friday 18:30-20:00 GP and Practice Nurse appointments

Saturday 09:00-17:00 GP and Practice Nurse appointments

Patients should be calling the SPA line when booking with us directly, the number is: 020 3839 7513.

Alternatively, by calling your own GP practice during their working hours.

This is not a walk-in service for Urgent Care. Please be advised that Patients will NOT be seen if they walk-in to a Hub. 

You can call to book an appointment through the single point of access number on 020 3839 7513 (the phone lines are open on Monday to Sunday 8am-10pm) or contact your practice reception team.

An enhanced access service appointment is exactly like an appointment at your own GP practice.

You will be seen by experienced GPs, and nurses, but it is unlikely that you will be seen by your own GP or nurse at all times.

Your medical record will, with your consent, be available to the GP that sees you, to ensure that they have the information they need to give you the best possible care. Notes of your appointment will be sent back to your own GP practice electronically to ensure that your record is up-to-date.

If you are unable to attend your appointment it is important you let us know so we can offer the appointment to someone else. If you need to cancel or change the appointment, please call the single point of access number on 020 3839 7513. Alternatively, you can cancel / change your appointment by contacting your practice in their working hours.

Your registered GP Practice and the Enhanced Access Service are linked electronically so that after your consultation a discharge summary will be sent to your GP surgery. The management of any follow-up, onward referral or further medical care will remain with your registered GP Practice.

If you have any questions about the Newham Central PCN Enhanced Access Service, or you would like to know more about the services we offer, or  how to make a compliment or complaint, please contact the Newham Health Collaborative, Newham Central PCN Enhanced Access Service Manager via email at nhc@nhs.net.