Coronavirus (COVID-19) Vaccination
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Enhanced Access Service
Evening and weekend appointments are available with GPs and Nurses.
From 1st October 2022, Newham Health Collaborative (NHC, Newham GP Federation) will provide Enhanced Access Service appointments on Monday to Friday from 6:30 pm to 8:00 pm at Essex Lodge Surgery Hub Centre and on Saturday from 9:00 am to 5:00 pm at Carpenters Practice Hub Centre with GP and Practice Nurse. Patients can call on 020 3839 7513 (phone lines are open from 8:00 am to 10:00 pm, Monday to Sunday) to book or cancel their appointments.
Alternatively, patient can call their own GP practice during their practice working hours.
For urgent medical advice please ring NHS 111, and for life threatening emergencies, please call 999.
What is Enhanced Access Service?
The Enhanced Access Service makes it easier for you to get an appointment at a time that suits you including evenings and weekends. The service offers pre-bookable (up to two weeks in advance), routine primary care appointments with GPs and Nurses.
When will the Enhanced Access Service be available?
The new service will be available from 1st October 2022.
Who can access these appointments?
Any patients registered with any practice within the PCN.
Where will my appointment take place?
Appointments will take place:
Carpenters
Saturdays only 09:00-17:00 GP and Practice Nurse appointments
Essex Lodge
Monday-Friday 18:30-20:00 GP and Practice Nurse appointments
Saturday 09:00-17:00 GP and Practice Nurse appointments
Patients should be calling the SPA line when booking with us directly, the number is: 020 3839 7513.
Alternatively, by calling your own GP practice during their working hours.
Can I walk-in at the Hub Centre and book an appointment?
This is not a walk-in service for Urgent Care. Please be advised that Patients will NOT be seen if they walk-in to a Hub.
How do I book an appointment?
You can call to book an appointment through the single point of access number on 020 3839 7513 (the phone lines are open on Monday to Sunday 8am-10pm) or contact your practice reception team.
What can I be seen for?
An enhanced access service appointment is exactly like an appointment at your own GP practice.
Will I see my own GP and/or nurse?
You will be seen by experienced GPs, and nurses, but it is unlikely that you will be seen by your own GP or nurse at all times.
Will the GP or nurse I see have access to my medical record during my appointment?
Your medical record will, with your consent, be available to the GP that sees you, to ensure that they have the information they need to give you the best possible care. Notes of your appointment will be sent back to your own GP practice electronically to ensure that your record is up-to-date.
How do I cancel or change an appointment?
If you are unable to attend your appointment it is important you let us know so we can offer the appointment to someone else. If you need to cancel or change the appointment, please call the single point of access number on 020 3839 7513. Alternatively, you can cancel / change your appointment by contacting your practice in their working hours.
What happens after my appointment if I need a follow-up or further care?
Your registered GP Practice and the Enhanced Access Service are linked electronically so that after your consultation a discharge summary will be sent to your GP surgery. The management of any follow-up, onward referral or further medical care will remain with your registered GP Practice.
How do you contact us for more information in relations to Enhanced Access service?
If you have any questions about the Newham Central PCN Enhanced Access Service, or you would like to know more about the services we offer, or how to make a compliment or complaint, please contact the Newham Health Collaborative, Newham Central PCN Enhanced Access Service Manager via email at [email protected].
National Helplines
| AIDS/HIV (Dhiverse) | 01223 508805 |
| Alcoholics Anonymous | 0845 7697 555 |
| Benefits Agency (Peterborough) | 01733 297637 |
| Camquit | 0800 018 4304 |
| Carers (Huntingdon) | 0845 241 0954 |
| ChildLine | 0800 11 11 |
| Child Protection (NSPCC) | 0808 800 5000 |
| CINTRA (Cambridge) (Translation Service) | 01223 346870 |
| Citizens Advice Bureau | 0844 245 1292 |
| Cruse (Bereavement) | 0844 477 9400 |
| Family Lives | 0808 800 2222 |
| Samaritans | 0845 790 9090 |
| Rape Crisis Centre (Peterborough) | 01733 317899 |
| Relate | 01223 357424 |
| Sexual Health Information Line | 0300 123 7123 |
| Social Care and Health (Cambridge) – Adults | 0345 045 5202 |
| Social Care and Health (Cambridge) – Children | 0345 045 5203 |
Phlebotomy
All 4 surgeries within the PCN carry out Phlebotomy services. If you are a registered patient please liase with the reception staff.
Other service provider:
https://www.elft.nhs.uk/services/newham-blood-testing-service
Sleepstation delivers effective and uniquely personalised remote care at scale to support insomnia recovery. Delivered via a multi-disciplinary team, Sleepstation’s digital care pathway incorporates dedicated, proactive human support.
The clinically validated digital insomnia service (with a decade of real-world evidence as an NHS provider) assists patients to develop the skills, knowledge and confidence for effective self-management.
This service is available until 31/12/2023 to all patients registered with any practice of Newham Central PCN.
Self-referral:
You can self-refer by calling 0333 800 9404 or via the website sleepstation.org.uk/start-now/.
Social Prescribing
Social prescribing is a way for local agencies to refer people to a link worker. Link workers give people time, focusing on ‘what matters to me’ and taking a holistic approach to people’s health and wellbeing. They connect people to community groups and statutory services for practical and emotional support.