Our Services

Our Services

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Enhanced Access Service

Evening and weekend appointments are available with GPs and Nurses.

From 1st October 2022, Newham Health Collaborative (NHC, Newham GP Federation) will provide Enhanced Access Service appointments on Monday to Friday from 6:30 pm to 8:00 pm at Essex Lodge Surgery Hub Centre and on Saturday from 9:00 am to 5:00 pm at Carpenters Practice Hub Centre with GP and Practice Nurse. Patients can call on 020 3839 7513 (phone lines are open from 8:00 am to 10:00 pm, Monday to Sunday) to book or cancel their appointments.

Alternatively, patient can call their own GP practice during their practice working hours.

For urgent medical advice please ring NHS 111, and for life threatening emergencies, please call 999.

What is Enhanced Access Service?

The Enhanced Access Service makes it easier for you to get an appointment at a time that suits you including evenings and weekends. The service offers pre-bookable (up to two weeks in advance), routine primary care appointments with GPs and Nurses.

When will the Enhanced Access Service be available?

The new service will be available from 1st October 2022.

Who can access these appointments?

Any patients registered with any practice within the PCN.

Where will my appointment take place?

Appointments will take place:


Saturdays only 09:00-17:00 GP and Practice Nurse appointments

Essex Lodge 

Monday-Friday 18:30-20:00 GP and Practice Nurse appointments

Saturday 09:00-17:00 GP and Practice Nurse appointments

Patients should be calling the SPA line when booking with us directly, the number is: 020 3839 7513.

Alternatively, by calling your own GP practice during their working hours.

Can I walk-in at the Hub Centre and book an appointment?

This is not a walk-in service for Urgent Care. Please be advised that Patients will NOT be seen if they walk-in to a Hub.

How do I book an appointment?

You can call to book an appointment through the single point of access number on 020 3839 7513 (the phone lines are open on Monday to Sunday 8am-10pm) or contact your practice reception team.

What can I be seen for?

An enhanced access service appointment is exactly like an appointment at your own GP practice.

Will I see my own GP and/or nurse?

You will be seen by experienced GPs, and nurses, but it is unlikely that you will be seen by your own GP or nurse at all times.

Will the GP or nurse I see have access to my medical record during my appointment?

Your medical record will, with your consent, be available to the GP that sees you, to ensure that they have the information they need to give you the best possible care. Notes of your appointment will be sent back to your own GP practice electronically to ensure that your record is up-to-date.

How do I cancel or change an appointment?

If you are unable to attend your appointment it is important you let us know so we can offer the appointment to someone else. If you need to cancel or change the appointment, please call the single point of access number on 020 3839 7513. Alternatively, you can cancel / change your appointment by contacting your practice in their working hours.

What happens after my appointment if I need a follow-up or further care?

Your registered GP Practice and the Enhanced Access Service are linked electronically so that after your consultation a discharge summary will be sent to your GP surgery. The management of any follow-up, onward referral or further medical care will remain with your registered GP Practice.

How do you contact us for more information in relations to Enhanced Access service?

If you have any questions about the Newham Central PCN Enhanced Access Service, or you would like to know more about the services we offer, or  how to make a compliment or complaint, please contact the Newham Health Collaborative, Newham Central PCN Enhanced Access Service Manager via email at [email protected].

We are here for you evenings and weekends

National Helplines

AIDS/HIV (Dhiverse)01223 508805
Alcoholics Anonymous0845 7697 555
Benefits Agency (Peterborough)01733 297637
Camquit0800 018 4304
Carers (Huntingdon)0845 241 0954
ChildLine0800 11 11
Child Protection (NSPCC)0808 800 5000
CINTRA (Cambridge) (Translation Service)01223 346870
Citizens Advice Bureau0844 245 1292
Cruse (Bereavement)0844 477 9400
Family Lives0808 800 2222
Samaritans0845 790 9090
Rape Crisis Centre (Peterborough)01733 317899
Relate01223 357424
Sexual Health Information Line0300 123 7123
Social Care and Health (Cambridge) – Adults0345 045 5202
Social Care and Health (Cambridge) – Children0345 045 5203


All 4 surgeries within the PCN carry out Phlebotomy services. If you are a registered patient please liase with the reception staff. 

Other service provider:


Social Prescribing

Social prescribing is a way for local agencies to refer people to a link worker. Link workers give people time, focusing on ‘what matters to me’ and taking a holistic approach to people’s health and wellbeing. They connect people to community groups and statutory services for practical and emotional support.